© Mallow-Fondant.Com All Rights Reserved 2012
Policies
The lawyers told us we have to write all of these
policies on our web site, so here they are. Please, if
you ever have a problem, just contact us and we will
do everything in our ability to resolve it. That said here
are the rules and guidelines that we adhere to and
practice in our company.
Privacy Policy:
At Marshmallow-Fondant we respect your privacy
and are committed to it’s protection. We may collect
personally identifiable information when you visit our
site. We also automatically receive and record
information on our server logs from your browser
including your IP address, cookie information and the
page(s) you have visited. We will not sell your
personally identifiable information to anyone period.
Security Policy:
Your payment and personal information is always
safe. Our Secure Sockets Layer (SSL) software is the
industry standard and among the best software
available today for secure commerce transactions. It
encrypts all of your personal information, including
credit card number, name, and address, so that it
cannot be read over the Internet.
Refund Policy:
We offer a Money Back Guarantee on every
product we sell if items are returned unused and in
their original packaging. Please call customer service
within 7 days of receipt of your order at (855) 664-
4003, to obtain an RMA number. (Return Merchandise
Authorization) Returns must be received back within
30 days of purchase date. Some returns are subject to
a restocking fee. Shipping charges are non-refundable.
Shipping Policy:
Orders $50+ receive free standard shipping!
USA only... for now.
Please be assured that your items will ship out within
1-3 days of purchase depending on when you ordered
and the shipping process you selected. Most orders
are shipped within 24 hours except on weekends and
holidays. The carriers we use are the U.S. Postal
Service (USPS) and United Parcel Service (UPS). You
decide how soon you need at check out. If you're
trying to estimate when a package will be delivered,
please note that UPS deliveries occur Monday through
Friday, excluding holidays. USPS is currently
delivering Saturdays.
If you have an emergency please call customer
service at (855) 664-4003 to make arraignments
before placing your order or email us here.
We appreciate your business!